Baby Indulgences’ Returns Policy

We know how frustrating it is to receive items in the wrong size or color.

We guarantee that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unused and complete with all packaging (clothing must have labels attached and in the manufacturers box) and we will issue a full refund for the price you paid for the item. Please allow up to 14 days for us to process your return.

Please note, that unless we made an error in forwarding the wrong item or size then we will not cover the cost of posting items back to us. If it is an expensive item we strongly recommend using Australia Post registered delivery, as we can not be responsible for items you return to us, that do not arrive.

Exchanging Items - If you want to exchange an item, for example for a different size, you will need to return the item to us with a completed exchange form [which will be emailed to you upon request] and a pre-paid return bag. When we receive the returned item and pre-paid bag, we will dispatch the new item to you. Please remember that you are only able to exchange items within 30 days of the date you received them. Items you return to us for exchange must be in their original condition. If for any reason we are out of stock of the item you wish to exchange we will contact you either by phone or email to discuss the matter.

What do we mean by Original Condition? - To return an item or items to us the items must be brand new, in the condition they were sent to you in.

Items must have:

• Their original labels and tags
• Boxes and packaging as supplied by the manufacturer.
• The plastic bag they arrived in, complete with the stock label.
• All parts, instruction leaflets, spares and components.

Items must not:

• Have been used or worn
• Be dirty, soiled or wet
• Be marked, damaged or scratched.

Returning damaged, defective or incorrect items - We strive to offer the best service we can. But, very occasionally, things will go wrong. If you receive an item that is incorrect as per your order, damaged, or defective, you can return it to us, free of charge, for a replacement or full refund. If you elect to receive a replacement item, we will pay the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge.

In the event of Baby Indulgences sending you a replacement for a damaged, defective or wrong item, you must return the original item to Baby Indulgences within 30 days. Baby Indulgences reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Baby Indulgences confirms we will issue a replacement.

This returns policy does not affect your statutory rights.

Please send your return/s to the following address:

Baby Indulgences

2 Links Drive

TORQUAY  VIC  3228